Cancellation Policy

In today’s fast-paced world, things can change in a moment’s notice, and unfortunately sometimes the unforeseeable occurs. Take a moment to familiarize yourself with the following to understand the policies associated with cruise cancellations. We also recommend travel insurance in the event that you do need to cancel your cruise plans.

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Written Notice

All cancellations must be given in writing. No refunds will be given without written notice.
Cancellations must include the following information:

  • Passengers Full Names

  • Contact Phone Number

  • Email Address

  • Cruise Booked

Written notice may be mailed to Couples Cruise, LLC., 1025 Bienville St. Suite 7, New Orleans, LA 70112, emailed to info@couplescruise.com, or faxed to 504-324-0581. We will not accept cancellations over the phone.

Cancellation Policy

Customers can cancel for any reason, but are subject to our cancellation policy.

Conversely, we can cancel a customer’s reservation, at any time, and for any reason, at our discretion, and will refund 100% of all cruise payments, but this is only if we initiate the cancellation.

If a reservation is cancelled or re-booked to a different cruise, refunds of the total package price will be subject to a cancellation charge according to the schedule for that cruise. Each cruise has its own unique payment penalty listed on the cruise’s cabins and suites pages.

No refunds will be made for no-shows. Please be aware of check-in requirements pertaining to your cruise prior to arrival.

ericFacts | Cancellation Policy