Terms & Conditions

Below you’ll find our Terms & Conditions, which outline our obligations to you as well as your responsibilities to us. Here you find all you need to know regarding pricing, payments, cancellations, refunds, required documents, special accommodations, privacy, and more. Please take a moment to read this page carefully as these terms are legally binding. By booking with Couples Cruise, you acknowledge that you understand and agree to the terms set forth.

  • termsandconditions

Prices:

All rates are in US dollars, per person, based on double occupancy and all passengers must be at least 21 years of age when they are boarding.

Port Charges, Government Taxes, Gratuities & Extra Fees:

Port Charges, Government Taxes, Document Fees, Gratuities, Administration & Security Fees are not included in the published per person price of a cabin. Fees will depend on the type of cabin, length of the sailing, which port(s) are in the itinerary, as well as, any special fees. All extra charges are listed in the pricing and cabins description section for each sailing.

Travel Documents:

Paper documents will not be delivered, instead E-Docs will be provided. We will provide each client with the chartered cruise line’s reservation number including instructions for how to use that cruise line’s website to check-in electronically. Once the online registration is complete, each client can print out their boarding documents. This will help to speed your boarding process onto the ship.

Instructions for obtaining luggage tags will be given through the cruise line’s website. We will also provide detailed instruction in your reservation number email.

Passports and Proof of Citizenship:

All passports, visas and other travel documents are required for embarkation, disembarkation and at all ports of call. If you are in need of special requirements to visit a port of call country, documents otherwise required to gain entry to all countries, are your sole responsibility. If you are a U.S. or Canadian citizen, appropriate proof of citizenship is required for all travel to Canada, Mexico and most Caribbean nations. All other international travelers requires a valid passport.

Visas may be required, depending on the destination. Proof of citizenship consists of a valid government issued photo ID; and either an original government issued birth certificate with a raised seal, or naturalization papers. A passport is preferred and may be required in the future for all travel outside the United States. Citizens of countries other than the U.S. should contact an embassy or consulate of the destination country for specific entry requirements.

These documents are your responsibility and Couples Cruise, LLC. is not responsible for any delays you may encounter due to incomplete or incorrect documentation, nor shall Couples Cruise, LLC. or its Supplier, as defined below, have any liability therefore. Should you fail to possess valid documentation, you will be denied boarding or entry and will not be entitled to any refund. Your full compliance with all customs regulations and all local and national laws is your own responsibility.

Payment Policy:

A minimum deposit is required to confirm a reservation. No reservations can be confirmed until a deposit has been made.

Deposit and payment policies apply per cruise. The final payment by credit card is due no later than 60 days prior to sailing. All reservations are subject to cancellation, if payments are not received by the due date. If you are paying by credit card, the final payment and additional deposits will be automatically charged as indicated.

If you choose to pay by check, you can save 5% on your overall cabin price. Checks must be received no later than 90 days prior to sailing.

Couples Cruise, LLC
Payment Center
1025 Bienville St
Suite 7
New Orleans, LA 70112

Payment Timeline:

Exact dates will be determined based on the date that you sign up for the cruise. Each cruise has its own unique payment schedule listed on each cruises pricing and cabin description pages.

Rate Guarantee:

Once we have received your deposit or full payment, your rate is secure except in the event of substantial increases including fuel surcharges, tariffs or taxes prior to the departure date. All assessed surcharges, tariffs, government or quasi-government fees and taxes are subject to change without notice at any time, and we reserve the right to add a surcharge for these fees and taxes whether you have a confirmed booking under deposit or have made final payment.

If we lower the rate for your specified cabin, you may request the lower rate through your travel reseller or at Info@CouplesCruise.com. Credits will be given towards your balance or a refund for the difference if you are paid in full. Credits are not automatically applied to your cabin; initiation is done upon request from the customer.

Payment Methods:

American Express, MasterCard, Visa, Money Orders, Electronic Checks, Paper Checks, and Wire Transfers are acceptable forms of payment. Make money orders payable to Couples Cruise, LLC. If paying by bank wire, please call 1-800-927-6672 for wire instructions.

Changing To Itinerary:

In the unlikely event that a major change (involving a change in departure/return date or departure city) becomes necessary, Couples Cruise, LLC. will attempt to notify you as soon as possible. If you find the revised arrangements unacceptable, you will have the option to cancel without charge provided that you notify us in writing within 4 (four) days of your receipt of notice of the change, but no later than the date of departure. Cruise ship itineraries are always subject to change without notice and any alterations except to embarkation points shall not be considered a major change.

In the event of strikes, lockouts, stoppages of labor, riots, weather conditions, mechanical difficulties, hostilities, acts of terrorism, civil commotion, or any other reason whatsoever, the cruise line has the right to cancel, advance, postpone, or substitute any scheduled itinerary or port of call without prior notice. Neither the cruise line, nor Couples Cruise, LLC shall be responsible for any failure to adhere to published arrival and departure times for any of its ports of call.

Cancellation Policy:

Customers can cancel for any reason, but are subject to our cancellation policy. Conversely, we can cancel a customer’s reservation, at any time, and for any reason, at our discretion, but we will refund 100% of all cruise payments, but this is only if we initiate the cancellation.

If a reservation is canceled or re-booked to a different cruise, refunds of the total package price will be subject to a cancellation charge according to the schedule for that cruise. Each cruise has its own unique payment penalty listed on each cruise’s pricing and cabin description pages.

Cancellation requests must be made in writing by mail, fax, or email.

Mailing Address:

Couples Cruise, LLC
Cancellation Department

1025 Bienville St.
Suite 7
New Orleans, LA 70112

Fax number: 504-324-0581
E-mail: Info@CouplesCruise.com

Refunds:

All refunds will be either credited to the original credit card that was used or by a company check at the discretion of Couples Cruise, LLC. Refunds will be processed within 14 business days from the time we receive written notification.

Transferring To Another Cruise :

If you are booked on a cruise, but would like to transfer payments from that cruise to another cruise; the following Transfer and Processing fees shall apply.

– If the client is not in a penalty situation, there shall be a $100.00 processing fee payable to Couples Cruise, LLC.

– If the client is in a penalty situation and transfers up to 120 days before their cruise the $100.00 fee shall also apply. However, the penalty from the current cruise shall carry forward to the new cruise, shall the client also wish to cancel the new cruise in the future.

– If the client is in a penalty situation and transfers between 119 – 60 days before the current cruise, the funds to a future cruise with Couples Cruise, LLC there shall be a processing fee of $ 250.00. Furthermore, the penalty shall also carry forward to the new cruise, shall the client cancel the new cruise in the future.

– Any cabin which cancels within 60 days of the charter, shall be in 100% penalty phase.

Passengers with Special Needs:

Whenever possible, Couples Cruise, LLC. will try to accommodate passengers with special needs. Some embarkation and disembarkation facilities are steep and impossible to navigate with wheelchairs, scooters, or any other mechanical devices. Additionally, shore excursions may include walks of 1-2 miles over uneven ground, and multiple instances of Zodiac tendering will be required. We regret that, due to circumstances beyond our and their control, Couples Cruise, LLC. is unable to include physically challenged passengers. For your safety and enjoyment, it is recommended that you be in good physical condition, so you may participate in and benefit from all tours and shore excursions, as well as the cruise experience.

Special Dietary Requirements:

Couples Cruise can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium and low-cholesterol. Dietary requests need to be made in writing to Couples Cruise. You may fax us at 504-324-0581 or e-mail us at Info@CouplesCruise.com no later than 60 days prior to sailing.

Baggage:

Guests may bring a reasonable amount of clothing and personal effects on board. However, there is a limited amount of storage on board in your cabin and we recommend limiting your luggage to one suitcase and one carry on.

Photographic Policy:

Couples Cruise hires photographers and staff who will be producing promotional and publicity pictures and video during your trip. If you don’t mind having your photo taken, you can sign a photography release form and you will get a Bright Yellow Couples Cruise Photo Release Wristband that can be worn throughout the cruise, or taken off at any point that you don’t feel like being photographed. Even though you sign a model release, you will only be photographed while wearing this wristband or by giving verbal consent, at the time of the photo. If you decide at any time that you no longer want to be photographed, simply remove the band or let our staff photographer know that you no longer want to be photographed. Those that do not sign a photography release will not be photographed. If you are photographed in the background of any picture and are not wearing a Photo Release Wristband, we will blur or obscure your face or any distinguishing features. Our photographers know how to focus a lens on their subject while blurring the background. Thank you for allowing us to show what a Couples Cruise is by participating in our Photo Release Wristband program. And for those of you not choosing to participate, we thank you for your being understanding of those that do want participate. This is the Couples Cruise philosophy of acceptance for all.

Photography, of anyone, without permission is prohibited. If you are found to be taking photos of people without their permission, your photos can be deleted and your camera could be confiscated and returned to you at the conclusion of the cruise. When taking photos of yourselves or friends, always be aware of people in the background and move to an area where there is no one in the background. Photos of large groups of people (main pool deck, disco, casino, dining room, etc…) are prohibited.

Guest Behavior Policy:

We have a strict guest behavior policy,  available for review here  This policy will also be made available to you prior to embarkation. Violations to this behavior policy could result in disembarkation from the cruise ship, possibly in a foreign port, with no refund.

Each guest also must sign our Couples Cruise Conduct Policy and the charter cruise ship’s policy, upon boarding. These policies outline the ship’s guest behavior policy, as well as Couples Cruise’s additional rules that will ensure the safety and enjoyment of all passengers. No one will be able to check in until his/her forms are completed and signed.Each guest is also subject to the cruise line’s conduct policy. You will receive a copy of this prior to boarding.

Guest Liability & Personal Protection:

Each guest agrees to indemnify Supplier, Resellers or Couples Cruise, LLC. and their respective affiliates for all penalties, fines, charges, losses or expenses incurred or imposed upon one or more of them by virtue of any act, omission or violation of law by the guest. Each guest shall be liable to and reimburse us for all damage to the ship and its furnishings and equipment, or any property of the ship, caused by the willful or negligent act or omission on the part of the guest.

Additional Terms and Conditions:

Passengers are solely responsible to maintain in their possession all passports, visas and other travel documents required for embarkation, travel and disembarkation at all ports of call. Passengers assume full responsibility to determine through their travel agent or the appropriate government authority the necessary documents. Passenger agrees to provide to Carrier (at Carrier’s reasonable request) any travel documents. Carrier shall return such travel documents to Passenger by no later than the end of the cruise.

Arbitration:

Arbitration of any and all disputes, claims, or controversies whatsoever, except for claims brought and litigated in small claims court. Arbitration shall be used for alleged violation of civil rights, discrimination, consumer or privacy laws, or for any losses, damages or expenses, relating to or in any way arising out of or connected with this contract or passenger’s cruise, no matter how described, pleaded, or styled, shall be referred to and resolved exclusively by binding arbitration pursuant to the United Nations Convention on the Recognition and Enforcement of Foreign Arbitral Awards (New York 1958), 21 U.S.T. 2517, 330 U.N.T.S. 3, 1970 U.S.T. LEXIS 115, 9 U.S.C. §§ 202-208 (‘The Convention‛) and the Federal Arbitration Act , 9 U.S.C. §§ 1, ET SEQ., (‘FAA‛) and shall be heard solely in New Orleans, Louisiana, U.S.A. to the exclusion of any other forums.

The arbitration shall be administered by the American Arbitration Association under its Commercial Dispute Resolution Rules and Procedures which are deemed to be incorporated herein by reference. Neither party will have the right to a jury trial nor to engage in pre-arbitration discovery except as provided in the applicable Arbitration Rules and herein, or otherwise to litigate the claim in any court. The arbitrator’s decision will be final and binding. Other right’s that passenger or carrier would have in court also may not be available in arbitration. An award rendered by an arbitrator may be entered in any court having jurisdiction under The Convention FAA. Passenger and Couples Cruise, LLC further agree to permit the taking of a deposition under oath of the passenger asserting the claim, or for whose benefit the claim is asserted, in any such arbitration. All parties agree, that the verdict of the arbitration panel shall be final and binding on all parties.

Passengers Who Do Not Bring Proper Identification to Port:

Any passenger who does not bring the proper government issued identification to the port, shall be denied boarding by the Port Authorities. Any client who is denied boarding by the authorities, shall have no claim for a refund against Couples Cruise, LLC. Passengers, furthermore, must take note, that by not appearing at the original port of embarkation or not possessing the proper documentation or visa requirement, the cabin which was purchased by the passenger shall be deemed forfeited and monies paid for such cabin shall be lost. No claims can be made against Couples Cruise, LLC for monies paid.

ericFacts | Terms & Conditions